Malt welcome

Welcome to Rukaiya's freelance profile!

Malt gives you access to the best freelancers for your projects. Contact Rukaiya to discuss your project or search for other freelancer profiles on Malt.

Rukaiya Hakim

Customer service
  • Suggested rate
    $250 / day
  • Experience3-7 years
  • Response rate100%
  • Response time1 hour
The project will begin once you accept Rukaiya's quote.
Location and workplace preferences
Location
Dubai, United Arab Emirates
Can work onsite in your office in
  • and around Dubai (up to 50km)
Verifications

Freelancer code of conduct signed

Read the Malt code of conduct
Verified email
Languages
Categories
Share this profile
Skill set (7)
Rukaiya in a few words
I am an ambitious and dedicated customer service professional with four years of experience, now seeking freelance opportunities on Malt. With a proven track record of delivering exceptional customer support and a passion for providing outstanding service, I am well-equipped to handle a variety of client needs.
Throughout my career, I have honed my skills in resolving customer inquiries, managing complaints, and ensuring overall customer satisfaction. I am well-versed in using various communication channels, including email, chat, and phone, to provide prompt and effective assistance to clients. I am highly adept at actively listening to customer concerns, identifying issues, and implementing appropriate solutions to meet their needs.
Experience
  • Amazon Development Centre (India) Private Limited
    Customer Service Associate
    July 2020 - April 2023 (2 years and 9 months)
    Pune, Maharashtra, India
  • FarePortal
    Customer Service Associate
    April 2019 - May 2020 (1 year and 1 month)
    Pune, Maharashtra, India
  • Amazon Development Centre (India) Private Limited
    Customer Service Associate
    July 2018 - February 2019 (7 months)
    Pune, Maharashtra, India
Recommendations
Education
  • Bachelor of Arts
    Savitribai Phule Pune University
    2017
    Bachelor of Arts - BA, English Language and Literature/Letters
  • fashion design, Fashion/Apparel Design
    International Institute of Fashion Designing
    2017
    fashion design, Fashion/Apparel Design