- HyperlinkHead of PartnershipsSeptember 2022 - Today (2 years and 5 months)London, UK
*Regular Updates*- Championed use of HubSpot CRM to streamline lead generation data and to improve departmental efficiency - SalesforceAssociate Solutions EngineerAugust 2020 - August 2022 (2 years)London, UK- Worked closely with other Solution Engineers to support deals during requirement analysis and demonstration stages- Confidently presented the business value of Sales cloud, Service cloud, Experience Cloud, CPQ and Pardot to build trust with stakeholders from enterprise-level companies by focusing on customer-centric selling- Created knowledge assets for my immediate and wider team in the Enterprise Corporate Sales(ECS) department to reduce admin time and align everyone with Salesforce's product portfolio- Actively engaged with the pro-bono side of the business and completed two successful implementations for two non-profit organizations using Non-profit cloud
- Muslim Youth Helpline (MYH)Salesforce AdministratorMay 2022 - July 2022 (2 months)- Supporting the project lead in discovery sessions to understand the pain points of their current case management system- Mapping out their current data model for their case management and propose a more efficient model Implementing the new model based on agreement from the stakeholder- Running monthly update sessions on the build to ensure stakeholders are aligned with the build Managing their old data and mapping the data to the new model to ensure they able to report on their data
- Higher National Diploma, Digital solutionsAda. National College for Digital Skills2022Higher National Diploma, Digital solutions
- A-level, Biology,Chemistry,Physics,MathsHarris Westminster Sixth Form2020A-level, Biology,Chemistry,Physics,Maths
- Secondary EducationHarris Academy Beckenham2018GCSE, Secondary education