- Velstar LtdDelivery DirectorE-COMMERCENovember 2022 - February 2023 (3 months)Liverpool, England, United Kingdom• Company-wide delivery responsibility for this Shopify-specific web build and digital marketing (SEO, PPC, CRO, social) agency.• SLT Position reporting to the Finance and Operations Director. 4 x Direct reports (Project managers & Head of QA).• Embedding the PM function within the company and driving operational improvements.• Rolling out standardised ways of working and processes such as JIRA implementation for day-to-day worflow management, project and portfolio management and time/budget tracking.• Hands-on role with direct project management responsibility for a number of concurrent client projects.• Responsible for the productisation and commercialisation of the company’s IP.
- stm_grp (Shoot the Moon Group)Head of Digital ProjectsDIGITAL & ITNovember 2021 - September 2022 (11 months)Manchester, England, United Kingdom• Reporting to the group COO.• Defining, implementing and embedding new PM department and processes throughout the group of five companies – consolidation of disparate operational systems centred mainly around JIRA.• Instrumetal in making the UX descipline a central part of the web build process. Ensuring solutions produced more useful and engaging customer propositions.• Recruitment, development and daily management of direct reports across PM, UX and Development functions (8 in total). Balancing needs of the business, with professional objectives and individuals’ wellbeing.• Overseeing roadmaps and strategic progammes of work as well as directly defining and managing projects across all digital deliverables – largely web site and app builds. Ensuring operational and financial govenance procedures are implemented and followed.• Experience using varied web technologies including Umbraco, Wordpress, Vue, Nuxt, WooCommerce, Typesense and Algolia search. Facilitated the introduction of headless technology on web build projects (where appropriate).• Client facing role operating as the lead point of contact and consulant on digital project operations.• Ensuring client solutions are compliant with relevant legislation – for example GDPR and accessability guidelines.
- Cheil Europe LimitedHead of Digital Project ManagementDIGITAL & ITMarch 2019 - July 2021 (2 years and 5 months)London, England, United Kingdom• All digital programmes of work for Samsung clients across UK and Europe numbering approx 100 concurrent workstreams at any one time.• Financials and utilisation reporting for retainers and projects of circa £20m per annum.• Inspiring and motivating a team of up to 21 PMO professionals.• Delivery of all Samsung Europe-wide e-commerce websites and app (33 markets), digital campaigns, flagship launches, BAU and continuous improvement programmes.• Partnering with the Head of European Shared Services at Samsung and internal stakeholders across physical and online retail to ensure a holistic customer approach.• Transforming from project-based to Agile (scrum/product owner) methodologies where appropriate.• Continuous operational / process improvements and company resource / structural change management to optimise workstream delivery.• Led the innovation workstream “Fusebox” to brainstorm and introduce new product and process development within a senior x-functional team.• Led a working group to identify new opportunities within the Articificial Intelligence technology space.