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Mark A Jones

Senior Manager. International service & sales
  • Suggested rate
    $702 / day
  • Experience8-15 years
  • Response rate100%
  • Response time1 hour
The project will begin once you accept Mark A's quote.
Location and workplace preferences
Location
Manchester, England, United Kingdom
Can work onsite in your office in
  • and around Manchester (up to 50km)
  • and around Leeds (up to 10km)
  • and around Bristol (up to 10km)
  • and around London (up to 10km)
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Skill set (14)
Mark A in a few words
I build and lead highly skilled, highly motivated multidisciplinary teams who deliver exceptional customer service experiences. My style is practical, down to earth and incorporates an authentic ‘people first’ philosophy. The result is rewarding for employees, keeps customers in the loyalty loop and adds real commercial value that drives business results from start to finish.
Educated in electronics and business studies with 30+ years experience in the service sphere, as Department Head I specialised in profit centre service and international business relationship management. I have wide ranging international experience from collaborating with colleagues at parent companies in Japan & the US, as India Country Manager responsible for sales & service, as a member of EMEA service & sales teams and as a member of a Global Service Group (GSG) defining service strategy for a geographically diverse customer base. I was a key contributor for an Investors in People (IIP) project attaining gold level accreditation to support people development within all areas the business. I also have many years SMT experience contributing to the wider business's vision and strategy in order to ensure delivery of the business plan & budget as approved by the Board.

I approach life with open eyes and with open mind and have a perpetual learning philosophy. I enjoy meeting people from all walks of life and all corners of the globe. Throughout my career I have interwoven my passion for travel with my passion for business and draw on my experiences to give broad perspective and understanding in my approach to seeking positive outcomes.

-Train people well enough so they can leave, treat them well enough so they don't want to – Sir Richard Branson.
Experience
  • Roland DG (UK) Ltd
    Head of Technical Operations and India Country Manager
    June 2016 - November 2020 (4 years and 5 months)
    Clevedon, England, United Kingdom
    Very proud to expand my range and add the responsibility for sales channels via our master distributor in New Delhi covering India, Nepal, Sri Lanka, Bangladesh & The Maldives to my remit.
  • Roland DG (UK) Ltd
    Head of Technical Operations
    May 2012 - June 2016 (4 years and 1 month)
    Clevedon, England, United Kingdom
    A member of the senior management team with direct responsibility for service provision in the UK & Ireland including service contract revenue growth and departmental P&L accountability. Service so brilliant it is our USP.
  • Roland DG (UK) Ltd
    Technical Operations Manager
    April 2011 - April 2012 (1 year)
    Clevedon, England, United Kingdom
Recommendations
Education
  • HNC, BTEC Business Studies
    Oldham Business College
    1994
    HNC, BTEC Business Studies
  • City & Guilds, Electronics Servicing Part I, II & III
    Rochdale Technical College
    1984
    City & Guilds, Electronics Servicing Part I, II & III
  • GCSE Maths, English, Physics, Biology, RE, Art.
    NORTH CHADDERTON SCHOOL
    1979
    GCSE Maths, English, Physics, Biology, RE, Art.