I build and lead highly skilled, highly motivated multidisciplinary teams who deliver exceptional customer service experiences. My style is practical, down to earth and incorporates an authentic ‘people first’ philosophy. The result is rewarding for employees, keeps customers in the loyalty loop and adds real commercial value that drives business results from start to finish.
Educated in electronics and business studies with 30+ years experience in the service sphere, as Department Head I specialised in profit centre service and international business relationship management. I have wide ranging international experience from collaborating with colleagues at parent companies in Japan & the US, as India Country Manager responsible for sales & service, as a member of EMEA service & sales teams and as a member of a Global Service Group (GSG) defining service strategy for a geographically diverse customer base. I was a key contributor for an Investors in People (IIP) project attaining gold level accreditation to support people development within all areas the business. I also have many years SMT experience contributing to the wider business's vision and strategy in order to ensure delivery of the business plan & budget as approved by the Board.

I approach life with open eyes and with open mind and have a perpetual learning philosophy. I enjoy meeting people from all walks of life and all corners of the globe. Throughout my career I have interwoven my passion for travel with my passion for business and draw on my experiences to give broad perspective and understanding in my approach to seeking positive outcomes.

-Train people well enough so they can leave, treat them well enough so they don't want to – Sir Richard Branson.