Expertise (4)
Maria Isabel in a few words
• Responsible for Customer Happiness and Retention
• Analyzed customer feedback and satisfaction KPIs such as NPS, conversion rates and completion rates; provided an executive view of such measures that supported business decisions
• Implemented Efiko Community space; content creator of this community• Responsible for Customer Happiness and Retention • Analyzed customer feedback and satisfaction KPIs such as NPS, conversion rates and completion rates; provided an executive view of such measures that supported business decisions • Implemented Efiko Community space; content creator of this community
Skills: Customer Journeys · Community Development · User Experience (UX) · Customer Success · Software as a Service (SaaS)
• Analyzed customer feedback and satisfaction KPIs such as NPS, conversion rates and completion rates; provided an executive view of such measures that supported business decisions
• Implemented Efiko Community space; content creator of this community• Responsible for Customer Happiness and Retention • Analyzed customer feedback and satisfaction KPIs such as NPS, conversion rates and completion rates; provided an executive view of such measures that supported business decisions • Implemented Efiko Community space; content creator of this community
Skills: Customer Journeys · Community Development · User Experience (UX) · Customer Success · Software as a Service (SaaS)
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