Skill set (29)
Laurie in a few words
Consultante expérimentée en digital et product management, avec 8 ans en conseil en stratégie et de multiples expériences en tech et digital health, principalement à l'étranger (Royaume Uni, Etats Unis, Singapour, Australie, Moyen Orient etc.).
Mon expérience est particulièrement focalisée sur les sujets suivants:
- stratégie digitale et commerciale, y compris stratégie de croissance pour les startups, définition de nouveaux business and operating models etc.
- product management, customer experience et customer success (head of product, customer journey, customer testing etc.)
- transformation digitale et management du changement
J’ai eu l’occasion de travailler dans de multiples industries y compris: tech, medtech & digital health, e-learning, chimie, pharmaceutiques, assurances, télécommunication, agro-alimentaire, manufacture, énergie, industrie hôtelière etc.
Experience
- MoovOneStrategy & Operations Team LeadTECHNovember 2021 - Today (3 years and 6 months)Currently leading a 4-person team. As the first member of the Operations team, in charge of defining MoovOne’s growth strategy and deploying the operating model to enable its scale-up from 50 to 150 employees in one year:Led the definition of MoovOne’s expansion strategy (team, geography and product/offering) and the delivery of key fundraising activities (investor pitch, market positioning, due diligence etc.) leading to MoovOne’s successful acquisitionDefined and deployed the governance model (eg., strategic and operational committees), roadmap process and department KPIs to reach the company’s annual targets and pilot operational performancesCoordinated and delivered major cross-functional strategic initiatives (eg., Knowledge Management, internal ticketing process) to drive operational scalabilityIn charge of key SalesOps activities (sales quota definition, shift from invoicing to ARR model, discount schemes etc.)
- HiveStrategic engagement, customer success teamSOFTWARE PUBLISHINGJanuary 2020 - June 2020 (6 months)New York, United StatesLed the rollout of Hive’s project management solution across five marketing agencies. Defined and executed Hive deployment strategy and program, including outlining the new workflows and key change management activities to drive user adoption (governance, benefits monitoring, communication, onboarding etc.). Successfully coordinated the onboarding and transition to Hive of 800 users in 6 weeks.
- Arthur D. LittleManager, Digital Problem Solving, New York LeadCONSULTING & AUDITSMay 2018 - December 2019 (1 year and 8 months)New York, United StatesManagement consultant focused on digital strategy, digital transformation and product management.Appointed as Arthur D. Little’s New York-based Digital Lead, with the target of helping establish the new office, involving extensive business development activities alongside project delivery.Example of consulting projects:- IoT MedTech Startup - Acting as Interim Head of Product, led the company’s digital platform rebuild activities, delivering a new scalable platform comprising a patient mobile app and clinician web portal. Leveraging agile processes, coordinated a team of 10 people across software engineers, designers and digital analysts. Also delivered: product roadmap, migration plan, end-user testing, ISO 13485 documentation, commercial support.- Casino & Hospitality Group - Working with the management team, shaped the new casino’s digitally-enabled customer experience strategy aiming to deliver a gamified experience across online and the casino floor.- IoT MedTech Startup - Defined and supported the implementation of the company’s commercial and scale out strategy including: market analysis, development of the new strategy and business model, value proposition and customer testing, new target operating model, internal change management, investor communications.- Global Chemicals Company - Led the assessment of innovation management tools to identify the best fit among 50+ options based on the company’s requirements, existing processes and structures.- Global FTSE 100 Online Education Company - Led the assessment of customer support operations to identify solutions to reduce customer support call volumes. This included call volume modelization and identification of key issue drivers across customer support operations to identify operational enhancements.- Global Insurance Service Company - Designed a new Human Resource operating model aiming to move to a global shared service center model. Reviewed existing HR operations globally and outlined the new model including new structure, roles and responsibilities, supporting processes and techs, associated cost model.- Leading European Betting and Entertainment Company - Reviewed the existing IT Service Management operating model to enhance ITSM in preparation for merger activity including new processes and tools.- Global FTSE 100 Online Education Company - Acted as Customer Experience Lead for a customer experience transformation initiative. The initiative delivered a solution to enhance incident communications with customers, considering changes across people, process and technology
1 recommendation
HD
Hannah Deppenkemper recommend Laurie
19/08/2020
Throughout my time at Arthur D. Little, I worked on several projects that Laurie managed. It has always been a great pleasure working with Laurie and I can highly recommend her for any project.
Laurie is very organised and diligent. She is incredibly strong in providing clear, concise information and messaging to C-level stakeholders and team members alike. Her reports and slides are always very well structured and easy to digest. Nevertheless, she’s great at researching and reviewing various sources and datasets to find the relevant information.
Laurie is extremely hard working and manages stress and high workloads very well. Her positive can-do attitude and strong problem solving approach makes it very easy and enjoyable to work with her. She drives things forward, challenges the status-quo when relevant, and always has a strong customer focus.
I’d always like to work with Laurie again and can highly recommend her given her professional experience and my own experience of working for and with her.
Laurie is very organised and diligent. She is incredibly strong in providing clear, concise information and messaging to C-level stakeholders and team members alike. Her reports and slides are always very well structured and easy to digest. Nevertheless, she’s great at researching and reviewing various sources and datasets to find the relevant information.
Laurie is extremely hard working and manages stress and high workloads very well. Her positive can-do attitude and strong problem solving approach makes it very easy and enjoyable to work with her. She drives things forward, challenges the status-quo when relevant, and always has a strong customer focus.
I’d always like to work with Laurie again and can highly recommend her given her professional experience and my own experience of working for and with her.
Education
- Diplome d'IngenieurEcole Centrale de Lyon2012
- MSc in Environmental Engineering & Sustainable Development, DistinctionsImperial College2012