- The Chemistry Group:PartnerCONSULTING & AUDITSDecember 2018 - February 2023 (4 years and 2 months)London, England, United KingdomThe Chemistry Group is a talent strategy consultancy that increases the value of companies by improving the performance of their people through data analytics, technology and behavioural science. Global talent partners with Bain & Co. Built trusted advisor relationships with newly acquired and existing accounts to identify new opportunities. Led cross functional teams of 4-6 people to design and deliver customised workforce transformation projects to drive business impact. Led sales forecasting, supported development of a sales dashboard to drive improvement metrics. Supported and contributed to development of overall business strategy and identified business process improvements. Managed all RFP requests and submissions and led sales marketing campaigns to grow the existing client portfolio. Project managed API integration of customised psychometric assessments into various HR platforms such as Taleo, Workday, SuccessFactors, etc. Led team to close £303k contract with first global pharmaceutical client and devised strategy to enable Chemistry to win their first RFP with a public sector client. Increased new business sales by 10% from 2019 to 2020. Exceeded H1 2022 revenue target by 21%.Key Projects:- Supported development and launch of a co-created product with Bain & Co. at The Chemistry Group, diagnosing sales efficiency rapidly at scale, with their London Commercial Excellence team.- Co-facilitated development and launch of The Chemistry Group's redefined value proposition. Designed plan to ensure clear communication to customers, supporting an increase in sales growth.- Led ongoing project alongside Bain & Co for a global dairy co-operative. Using the talent assessment insights that built the target commercial operating model, identified necessary data solutions, tools, and talent required to deliver against their future strategy. Over the four year ongoing engagement, continually assessed the commercial teams and executive leaders against the traits and behaviours identified to drive high performance. Drove 54% account growth from 2021 to 2022.- Drove ongoing engagement with a UK restaurant chain delivering a fully-automated process that identified employees at the acquisition stage who could excel across both front and back of house roles. Eliminated need for internal recruiters, increased cross-functional employees from 216 to 1,200- Led ongoing engagement with HS2; profiling their executive leadership team to identify team fit and development areas. Deployed fully automated hiring tools for graduates and apprenticeships.- Assessed the top three leadership levels of a UK building society to understand the leadership behaviour needed to drive a cultural transformation. Advised and implemented the development and acquisition interventions needed to deliver organisational change leading to 20% account growth.- Assessed the talent gap within a financial services company, following their M&A integration, against the capabilities needed to drive a £450 million increase in net new money. Advised and implemented development and acquisition initiatives needed to close the talent gap, driving 184% account growth.- Identified the traits and behaviours that drive high performance within the research and product function of a global public finance company. Assessed the current workforce against the traits and behaviours, which provided a clear plan on how and where to close the talent gap.
- Global-eSenior Key Account ManagerE-COMMERCESeptember 2017 - November 2018 (1 year and 3 months)London, England, United KingdomGlobal-e is a technology start-up providing comprehensive cross-border e-commerce solutions. Ownership of a £35 million portfolio, increasing growth by over £3.5 million in twelve months. Managed the end-to-end software integration of customised e-commerce platform into clients' web platform and on-going account optimisation. Developed a tailored international e-commerce strategy for each client; conducted analysis on profit margins to drive commercial results. Led and built an internal account management metric system and scaled account management procedures.
- SCM World, A Gartner CommunityDirector of Customer StrategyCONSULTING & AUDITSMarch 2014 - September 2017 (3 years and 6 months)London, England, United KingdomSCM World is a leading supply chain executive cross-industry peer network and learning community; providing subscription-based research, customised L&D Leadership Programmes, and global conferences. The business was acquired by Gartner in 2016.Protected and grew a yearly portfolio of £1.5 million. Worked with C-Level supply chain leaders and their teams from some of the world’s largest companies, including Colgate-Palmolive, Schneider-Electric, Burberry and Volvo, to create and deliver leadership development programmes for CSCO’s and their top supply chain executives. Managed and developed the ‘Core Talent’ product tier, created a robust method of reporting service interactions via Salesforce, and secured the company’s largest three year agreement worth £1 million. Led team of 8 account managers to ensure successful Core Talent product delivery across all accounts.Key Projects:- Designed and delivered an executive leadership development programme for a multinational manufacturing company to equip leaders with the capability and knowledge, aligned against their future strategy, to drive the necessary internal change management to meet customer demands.- Designed and delivered a customised L&D programme for both Colgate-Palmolive’s supply chain senior leaders and top talent. Enabled them to develop a leadership culture that drives continuous innovation and creates sustainable change so that they can achieve their future organisational vision; which was recognised publicly in their 2015 Annual Sustainability Report (pg30).
- MSc Organisational and Social PsychologyLondon School of Economics and Political Science2009Key modules: Theory and Practice of Organisational Development - Issues in Organisational Life – Training and Development - Advanced Quantitative Statistics. Dissertation: examined how negative stereotypes concerning black employees may impact their extrinsic and intrinsic career goals in an organisational environment where they are the minority. Awarded Distinction.
- B.A. (Hons) in Psychology, Minor in SociologySan Francisco State University2007Magna Cum Laude, Graduated in Top 10% Participated in Honours Thesis Program for Psychology Majors Dissertation: focused on ways to alleviate the performance deficits caused by negative stereotypes. Selected to participate in the Western Psychological Association, 88th Annual Convention (April 2008)