Skill set (7)
Kamila in a few words
Enthusiastic Gen-Z obsessed with creative media, food and dogs. I've been a freelance Social Media Manager for around 2 years now, mainly focusing on food and coffee pages/websites. My speciality is creative writing and reel/TikTok creation.
Experience
- TT Electronics plcCustomer Services AdministratorJuly 2022 - Today (2 years and 5 months)Barnstaple, UK
- JP Digital Marketing & Social Media ManagementSocial Media ManagerDecember 2021 - July 2022 (7 months)Braunton, UK- Creating captivating content for client's social media channels (G, FB and LinkedIn), including posts. reels and stories- Staying up-to-date with current trends and digital technologies- Developing social media strategies with the aim of increasing brand awareness and customer engagement- Monitoring and responding to customer feedback, comments and posts- Providing adhoc product photography where required
- Contact Coffee CoCustomer Service RepresentativeMarch 2021 - July 2022 (1 year and 4 months)- Investigating and resolving customer complaints then closing support tickets- Maintaining a database of customer information- Escalating inquiries to the appropriate team when necessary- Checking product availability- Assisting customers with registration, account changes and creation- Passing customer feedback onto the relevant teams to improve the organisation's offerings
Recommendations
Education
- AS Levels, French, Spanish, English Language and PERichmond upon Thames College2015AS Levels, French, Spanish, English Language and PE
- Level 3 Business Administration, Business Administration and Management, GeneralEQL solutions2017Level 3 Business Administration, Business Administration and Management, General
Certifications
- Social Media MarketingeMarketing Institute2018