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Juliette Petit

Social Media & Community Manager
  • Suggested rate
    $362 / day
  • Experience3-7 years
  • Response rate100%
  • Response time1 hour
The project will begin once you accept Juliette's quote.
Location and workplace preferences
Location
Amsterdam, NH, Netherlands
Remote only
Primarily works remotely
Verifications

Freelancer code of conduct signed

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Verified email
Languages
Categories
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Skill set
Juliette in a few words
I am dedicated, reactive and curious. I am also a reliable person who is always optimistic and smiling, even when having to work under pressure. I have strong communication and problem-solving skills.

You have a project in mind? Looking for someone to lead it? I would be pleased to contribute to the success and the growth of your company. I am looking forward to hearing from you! 🚀
Experience
  • Flowbox
    Account Executive
    DIGITAL & IT
    May 2022 - Today (2 years and 9 months)
    Amsterdam, Netherlands
    Flowbox is the leader in Visual Marketing, with a reliable, easy-to-use and enables brands to collect, use and understand owned, paid and user generated-content (UGC) across all digital channels. Message me to learn more about how Flowbox can help your business or organization to increase your engagement, conversion and sales online. We take away the heavy work of brand building; creating content and connecting with your audience.

    ⭐ Ranked 8 on Deloitte's Technology Fast 50 Sweden
    ⭐ Official Facebook Marketing Partner
    New Business Development Business-to-Business (B2B) Negotiation Sales Software as a Service (SaaS Digital Marketing
  • Richemont
    Social Media Ambassador - Community Manager
    LUXURY GOODS
    September 2018 - May 2022 (3 years and 8 months)
    Amsterdam, Netherlands
    - COMMUNITY MANAGEMENT: (Facebook & Instagram over 15 million followers) for 11 Maisons : A. Lange & Söhne - Van Cleef & Arpels - Chloé - Alfred Dunhill - IWC Schaffhausen - Roger Dubuis - Piaget - Officine Panerai - Baume et Mercier - Jaeger-leCoultre and Vacheron Constantin
    - SALES: Identifying sales opportunities - Driving sales opportunities to Network (Boutique, Wholesale, eCommerce) - Processing sales requests via telephone - Supporting Online sales
    - CONCIERGERIE: General B2C enquiries - Network information - HR support
    - Disputes and complaint handling
    Community Management Social Media Marketing Online Marketing Email Marketing Copywriting Instagram Facebook
  • Smartbox Group
    Customer Success Advisor - Social Media Manager
    ENTERTAINMENT & LEISURE
    August 2016 - July 2018 (1 year and 11 months)
    Co. Dublin, Ireland
    - SOCIAL MEDIA MANAGER + COMMUNITY MANAGEMENT : Managing the community management for 2 brands Smartbox (France, Switzerland + 210K followers) and Dakotabox (France +10K followers) Managing and answering reviews on social media for Trustpilot and Custplace Training and managing agents in Customers Service for inclure the Social Media for France, Spain and Italy
    - CUSTOMERS SERVICE :
    • ERP/CRM: Salesforce
    • Customer care (international environment – phone / email / live chat)
    • Answering phone and e-mails while achieving quality and productivity targets :
    - 250 sec AHT (Average Handle Time)
    - 95% of customer satisfaction
    - 95% of calls answered
    - 80% of calls answered within 20 sec.
    - NEW STAFF TRAINING/COACHING COORDINATION
    - TEAM LEADER BACKUP
    Social Media Marketing Analytics Recruiting Analytical Skills Copywriting Community Management
Recommendations
Education
  • Luxury
    ISEFAC Bachelor, l'école des bachelors spécialisés
    Luxury