- FlowboxAccount ExecutiveDIGITAL & ITMay 2022 - Today (2 years and 9 months)Amsterdam, NetherlandsFlowbox is the leader in Visual Marketing, with a reliable, easy-to-use and enables brands to collect, use and understand owned, paid and user generated-content (UGC) across all digital channels. Message me to learn more about how Flowbox can help your business or organization to increase your engagement, conversion and sales online. We take away the heavy work of brand building; creating content and connecting with your audience.⭐ Ranked 8 on Deloitte's Technology Fast 50 Sweden⭐ Official Facebook Marketing Partner
- RichemontSocial Media Ambassador - Community ManagerLUXURY GOODSSeptember 2018 - May 2022 (3 years and 8 months)Amsterdam, Netherlands- COMMUNITY MANAGEMENT: (Facebook & Instagram over 15 million followers) for 11 Maisons : A. Lange & Söhne - Van Cleef & Arpels - Chloé - Alfred Dunhill - IWC Schaffhausen - Roger Dubuis - Piaget - Officine Panerai - Baume et Mercier - Jaeger-leCoultre and Vacheron Constantin- SALES: Identifying sales opportunities - Driving sales opportunities to Network (Boutique, Wholesale, eCommerce) - Processing sales requests via telephone - Supporting Online sales- CONCIERGERIE: General B2C enquiries - Network information - HR support- Disputes and complaint handling
- Smartbox GroupCustomer Success Advisor - Social Media ManagerENTERTAINMENT & LEISUREAugust 2016 - July 2018 (1 year and 11 months)Co. Dublin, Ireland- SOCIAL MEDIA MANAGER + COMMUNITY MANAGEMENT : Managing the community management for 2 brands Smartbox (France, Switzerland + 210K followers) and Dakotabox (France +10K followers) Managing and answering reviews on social media for Trustpilot and Custplace Training and managing agents in Customers Service for inclure the Social Media for France, Spain and Italy- CUSTOMERS SERVICE :
- ERP/CRM: Salesforce
- Customer care (international environment – phone / email / live chat)
- Answering phone and e-mails while achieving quality and productivity targets :
- 250 sec AHT (Average Handle Time)- 95% of customer satisfaction- 95% of calls answered- 80% of calls answered within 20 sec.- NEW STAFF TRAINING/COACHING COORDINATION- TEAM LEADER BACKUP
- LuxuryISEFAC Bachelor, l'école des bachelors spécialisésLuxury