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Jonna Tolvanen
Customer Support Consultant
  • Suggested rate
    $370 / day
  • Daily rate details

    Freelancer rate (excluding tax)
    Malt service fees (excluding tax)
    Total (excluding tax)
    This rate is for suggestive purposes only. The freelancer will send you a tailored quote based on the details provided in your project proposal.
  • Experience8-15 years
  • Response rate100%
  • Response time1 hour
The project will begin once you accept Jonna's quote.
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Location and workplace preferences
Berlin, Germany
Remote only
Primarily works remotely

Project length

  • ≤ 1 week
  • ≤ 1 month
  • Between 1-3 months
  • Between 3-6 months

Company size

  • 2-10 people
  • 11 - 49 people
  • 50 - 249 people

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Expertise (5)
Jonna in a few words
During my 20+ years in customer service, I have set up, lead, and scaled 2 customer support departments which both were completely different scales (one for a start-up and one for a leading IT distributor).

Through these years, I have learned a great deal about what it takes to run an operationally efficient support function.
Because customer support is a revenue protector, I am helping companies to:

- identify what slows them down, causes poor performance, or unhappy customers
- fix operational issues
- bring structure to the workflows
- improve processes
- reduce cost
- increase customer happiness
- build CS-operations from scratch.

I want to assist companies to avoid the mistakes I made and help them reach the ideal setting with their customer support as quickly as attainable.

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  • Google

    Menlo Park, CA, USA

    September 1998 - Today   25 years
    If I had to sum up my life up to this point, I'd say it's been one heck of a ride...

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