Trusted, inclusive and compassionate business leader, talented, analytical, digital & commercially focused with a strong record of delivery over the past 17 years across leisure, travel technology, banking, and retail sectors.
Focus on growth & strategy while building and supporting efficient performing teams and companies regardless of size, through various models, revenue & channels. Strong passion for building high performing teams and an appetite for solving complex problems. Commercially focused with a proven track record exceeding core business KPIs. Successful track record of transforming customer-focused teams and professional services practices into high performing teams. Champion for driving retention, growth, NPS, CSAT, call reduction, operational efficiencies and ensuring Customer delight remains core to the overall business strategy.
Great CRM, P&L responsibility, passionate about digital, technology and ecommerce. Enjoys working within a fast-paced environment, while also being adaptable. Highly experienced at working collaboratively and cross functionally within a variety of business groups, to achieve company revenue targets & objectives. Expert in project management and consultancy, working with boards & exec team members to identify, analyse and solve issues, both independently and within a team environment. Regardless of the line of business, focus has always been to empower others to achieve their potential.