- Pini ParmaSocial Media ManagerFASHION & COSMETICSDecember 2020 - Today (4 years and 2 months)Paris, FranceSOCIAL MEDIA (organic channels)•Content strategy•Content creation•Editorial planning•Influencer outreachCONTENT PRODUCTION For Instagram feed, stories, reels, IGTV and ADs•Content creation & curation•Copywriting•EditingE-MAIL MARKETING•Copywriting•Graphics•Design & layout•Plan weekly newsletter PRODUCT PHOTOGRAPHY•Photograph, retouch & edit product•Photo styling•Location scouting
- Janisa Concept StoreCommunity ManagerSeptember 2020 - December 2020 (3 months)Paris, France•Participated in the development of the company's communication strategy on all social networks.•Engaged and interacted with the Janisa community via all social media channels.•Created and uploaded editorial content (newsletters, reviews, etc.)•Distributed informative content and searched for partnerships.•Moderated comments and addressed any customer questions or concerns.•Built, managed & grew relationships with bloggers, brands and media outlets.•Planned and managed editorial calendar
- Ansett Aircraft Spares & ServicesCustomer Support AssistantOctober 2015 - September 2019 (3 years and 11 months)Greater Los Angeles, CA, USA•Provided assistance in product sales, exchanges, returns, and credits for all our airline customers.•Resolved customer complaints and organized all customer records.•Processed any critical incoming purchase orders from our UK, Melbourne and Turkey facilities.•Created sales quotes, repair orders and fulfilled any immediate customer requests in a fast paced and collaborative environment.•Facilitated warehouse responsibilities and employees by delegating tasks and implementing efficient strategies.
- Master of BusinessPSB Paris School of Business2021Master of Business Administration - MBA, Luxury and Fashion Management
- Bachelor of ArtsUniversity of San Francisco2012Bachelor of Arts , Media Studies
- Master of Mass CommunicationSanta Monica College2010Associate's Degree , Mass Communications