Skill set
Industry fields of expertise
Janet in a few words
Experienced and results-oriented consultant with 5 years in technology and consulting. Expertise in change management, agile methodologies and program assurance. With an aim to support clients in aligning business objectives and technology capabilities, driving product vision, and delivering impactful outcomes through strategic planning and effective stakeholder communication.
Experience
- KPMG UKAssistant Manager - Strategy and TransformationDIGITAL & ITSeptember 2021 - April 2023 (1 year and 7 months)Achievement: Successfully led Change Management efforts for client following a failed Dynamics 365 (D365) implementation, addressing change resistance and a lack of frameworks.• Conducted organisational assessment by identifying stakeholder roles and responsibilities through interviews and workshops, understanding blockers, reasons behind change resistance and client’s organisation readiness.• Delivered impactful presentations to senior leadership, advocating the importance of effective communication, transparency and role change management practices. Achieved 90% buy in for adjustments.• Developed and introduced tailored change management strategies and plans to such as ADKAR/ Nudge Theory frameworks and facilitating effective communication.• Engaged stakeholders across all levels through consistent communication and feedback loops, improving alignment between teams.• Identified opportunities to streamline end-to-end processes through the implementation of short-term technological solutions (such as RPA to reduce mundane repetitive tasks)Partnered with a client as a business analyst to support a domain name transition while consolidating processes and aligning them with business objectives.• Collaborated with tech team to gather and document requirements, conducted comprehensive gap analysis to outline ‘as is ‘and ‘to be’ of client’s current processes, technologies, and readiness for change• Developed a detailed solution design document outlining the current technical landscape, process workflows and a clear roadmap• Created and maintained a risk traceability matrix to help identify, track and mitigate potential project risks.• Facilitated weekly meetings between cross-functional teams providing updates to ensure alignment and a shared understanding of project goals and deliverables.
- CapgeminiTechnology ConsultantDIGITAL & ITAugust 2018 - July 2021 (2 years and 11 months)London, England, United Kingdom• Conducted impact assessments on requests for change to identify potential key risks, challenges, resistance to change and provide mitigation solutions• Led weekly CAB and ECAB meetings with stakeholders to support the planning and execution of change requests – ensuring timelines and quality standards are adhered to.• Delivered workshops and training to support workstream leads and teams post platform migration.• Reduced change resistance by 65% using Lewin’s model of change and consistent stakeholder communication.• Developed and updated detailed process documentation and training plans for ServiceNow platform migration.• Cross collaborated with various teams to facilitate continuous improvement meetings, create synergies and promote change management initiatives between teamsQuality Assurance Analyst• Supervised re-platforming of client operating system using software development lifecycle• Developed epics, user stories, use test cases and scripts for end-to-end testing on UX/UI functionality.• Analysed business and system requirements both functional and non-functional• Supported the testing of system changes and reported defects to developers.• Adopted automation technology to reduce time taken to perform manual tests by 84%.• Managed regression test library in Jira.
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Education
- Electrical and Electronic Engineering - 2:1 HonorsLoughborough University2017
Certifications
- Prince2PeopleCert