Expertise (7)
Ian in a few words
A highly experienced IT operations professional, able to provide enhancements to organizational capabilities in Service Management, Troubleshooting, Problem/Incident Management, Stakeholder and Vendor Management and Process Improvement.
• Expert in Problem and Incident Management
• Design and implementation of intelligent data analysis solutions
• Stakeholder relationship management, reporting and communication strategies
• Development of effective SLA/OLA and KPI for teams, processes and functions
• Management of vendors/managed services
• Service/function governance
• Proven highly effective in team management and developing individuals
• Expert in Problem and Incident Management
• Design and implementation of intelligent data analysis solutions
• Stakeholder relationship management, reporting and communication strategies
• Development of effective SLA/OLA and KPI for teams, processes and functions
• Management of vendors/managed services
• Service/function governance
• Proven highly effective in team management and developing individuals
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