My name is Hassan Taoufik and I have been in Management and Operational roles for more than 5 years, improving processes and building efficiency within teams. I have been working internationally within the financial industry.
Areas of expertise:
- improving processes around customer journey (onboarding, TM, offboarding, customer service)
- improving team efficiency ( performance management, KPI's)
I am Lean SixSigma, Scrum Master and CAMS certified.