Hanan Khan

Currently leading SaaS Products at Bayt.com, overseeing the Growth and Engagement Streams for Bayt.com's Product Offering. Key responsibilities: Creating a data-driven product roadmap that aligns with Business vision, user needs, and market trends. Manage the product lifecycle from ideation to launch, including validation of ideas, Stakeholder buy-ins and implement MVPs. Create user stories, acceptance criteria in Jira and prepare Wireframes and prototypes using tools like Figma, AdobeXD etc. Managing Product backlog and ensuring sprint backlog is ready in advance for the scrum teams. Participate in sprint planning, daily huddles, sprint review and retrospectives meetings, helping to ensure that the Agile development process is efficient and effective. Define and track key performance metrics(KPIs) to evaluate product success. Manage a product tribe for Line of business and mentor a team of product professionals, including Product owners,QA, Designers,Customer success manager(CSM),Customer Care executives and sales. Client Handling: Handling customer training and documentations for big clients like the Ministry of Education Dubai, Taaleem, Expo2020. On-boarding customers and making sure implementations for the solutions are flawless. Managing Product Delivery and reports. Handling CSM and support teams and gathering feedback.

Handled a very critical role to reduce Casino Frauds by implementing a solution that tracks players activities, ownership and transactions across casino. Led the implementation of AML and Fraud detection solution to capture transaction Handled multiple International casino client few big names include MGM, Galaxy and Wynn. Key responsibilities: Led the implementation of AML and Fraud detection solution to capture Financial transaction and ownership transfer from player to player and player to casino. Creating user stories, Prototypes, Roadmap for stakeholder and scrum teams for development. Involved in Pre and Post sales activities. Visiting customer on-sites for UATs and feedback. Client Handling: Handled big customers like MGM, Galaxy one of the largest properties in the world. Involved in Pre and Post sales activities. Visiting customer on-sites for UAT, Trainings staff and performing customer interviews to collect feedback to scale the product. Prepare Technical and user manual documents for clients smooth on boarding.

Lead Fleet management system for commercial vehicle providers like TATA and ISUZU Key responsibilities: Closely monitored Customer reviews and feedback on appstore and google to define solutions to cater pain points and implement solid roadmap that is aligned with Business goals and customer needs. Worked closely with big customer teams like HONDA, TATA, ISUZU to understand their new needs and suggest solutions that are aligned with our business and roadmap. Worked in Agile Scrum and handled Development , QA, UI/UX teams for efforts, daily to meet the deadlines. Closely working with marketing for user manuals and promotions.