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Gloria Silas Business Analyst and Project Manager GS

Gloria Silas

Business Analyst and Project Manager
  • Suggested rate
    $796 / day
  • Experience3-7 years
  • Response rate100%
  • Response time1 hour
The project will begin once you accept Gloria's quote.
Location and workplace preferences
Location
Gloucester, United Kingdom
Remote only
Primarily works remotely
Verifications

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Skill set (10)
Gloria in a few words
I am a versatile and solution-oriented Project professional with varied expertise in Product Management, Business Analysis, Project Management and Operations. I have over 6 years of combined experience centered on project management, operations management, customer service, and administration. I have delivered outstanding results in a fast-paced environment by combining technical skills with leadership skills. I assist companies to increase profits and customer retention by upholding a good client experience through helpful and timely customer service in a warm, friendly, and professional manner. My key areas of competence include deep mastery of operations management, project management, business operations management, policy planning, organizational effectiveness, staff supervision, people management skills, collaborative and leadership skills. I have exceptional research skills, interpersonal skills, strong problem-solving abilities, a sense of professionalism, and discretion. Highly pragmatic but not without a formal foundation knowledge in delivering cutting edge End2End Software Development Lifecycle (SDLC) solutions and Business Transformation Change project initiatives. Commercially and technological broad in decomposing complex technical solutions; and able to facilitate project implementation using different methodologies/ frameworks such as Waterfall, Agile Scrum/ Kanban, WAGILE, GDS Framework, Scaled Agile, Lean Six Sigma, Crystal and FDD.
Experience
  • 1st Locate UK Limited
    Mrs
    CONSULTING & AUDITS
    October 2021 - January 2023 (1 year and 3 months)
    Gloucester, United Kingdom
    • Lead product demos and product overviews for new and existing clients with Account Management and Release Management support
    • Elicit requirements from C-Level executive stakeholders and carry the team along on stakeholders requirements
    • Prepared and executed product deployment from Ideation to Live
    • Manage and maintain product backlog while prioritizing products
    • Configured products for new and existing project and product enhancements (Creation of new protocols & test packs).
    • Validate the configured testing software prior to release.
    • Manage and prioritize product KPIs and metrics
    • Prepared documentation for Post-implementation support and consultancy
    • Build and contribute customer FAQ's to feed in to a knowledge base.
    • Demonstrated good understanding of how our customers use our applications and what their test plan/strategy is (identify opportunities or CR’s)
    • Ensure clients are represented in product planning discussions
    • Ensure clients understand the product set and how it meets their requirements (customer retention) there ensuring the Business Realisation Document is completed
    • Assist with reproduction of issues or consultancy/issue resolution
    • Work with Product to provide adequate and relevant input in requirements definition documents and subsequent Jira story writing
    • Gather market research & customer feedback to understand opportunities and challenges to inform on product vision, strategy and plan
    • Identify and specify potential product enhancements arising from customer requirements
    • Build compelling Product Plans that you can successfully manage through the entire product lifecycle
    • Work collaboratively with the team to define epics, capabilities and features in-line with product and technology strategy
    Atlassian JIRA Microsoft Azure Project Management DevOps Agile method Atlassian Confluence Trello Microsoft Excel Microsoft Office Change management
Recommendations
Education
  • Chemical Engineering
    University of Benin
    2005
Certifications
  • Project management
    APMG International
    2017