Gloria Silas

I am a versatile and solution-oriented Project professional with varied expertise in Product Management, Business Analysis, Project Management and Operations. I have over 6 years of combined experience centered on project management, operations management, customer service, and administration. I have delivered outstanding results in a fast-paced environment by combining technical skills with leadership skills. I assist companies to increase profits and customer retention by upholding a good client experience through helpful and timely customer service in a warm, friendly, and professional manner. My key areas of competence include deep mastery of operations management, project management, business operations management, policy planning, organizational effectiveness, staff supervision, people management skills, collaborative and leadership skills. I have exceptional research skills, interpersonal skills, strong problem-solving abilities, a sense of professionalism, and discretion. Highly pragmatic but not without a formal foundation knowledge in delivering cutting edge End2End Software Development Lifecycle (SDLC) solutions and Business Transformation Change project initiatives. Commercially and technological broad in decomposing complex technical solutions; and able to facilitate project implementation using different methodologies/ frameworks such as Waterfall, Agile Scrum/ Kanban, WAGILE, GDS Framework, Scaled Agile, Lean Six Sigma, Crystal and FDD.