Fabrizio Magistrelli, IFS Technical consultant \ SeviceNow Developer

I am a highly experienced freelancer with over 10 years of expertise in IFS application development, consultancy, and solution design. Throughout my career, I have demonstrated a strong ability to understand the unique needs of my clients and implement custom solutions using IFS that address their specific requirements. I am well-versed in all aspects of IFS, including installation, configuration, customization, and maintenance. In addition to my expertise in IFS, I have also been working with ServiceNow ITSM, ITBM, CMDB and Discovery for the past 4 years. This has given me a strong understanding of how to automate IT service management processes, improve IT service delivery, and enhance visibility into IT service performance. My knowledge in both IFS and ServiceNow allows me to provide a comprehensive solution to my clients and stay current in the industry

Bio Products Laboratory Limited
Head of Business Applications
June 2019 - Today (5 years and 11 months)
Elstree and Borehamwood, UK
Whilst working over here, my key functions include, Strategising and implementing business applications strategic plan ensuring compliance with business strategy and initiatives led by IT Director. I also spearhead development of Application Architecture and implementation of Enterprise solutions, including ERP, QMS, LIMS, Regulatory Information Management Systems, Safety Databases, Asset Management Systems, and MS BI Stack to enable removal of departmental siloed systems and ensuring systems and projects adherence to GxP GAMP5 requirements and validation. Furthermore, I develop and implement strategic solutions using Microsoft Power platform.
• Upgraded Quality Management System from Trackwise 7 to 9.5 to optimise operations.
• Integrated traditional paper/spreadsheet-based workflows into core ERP modules, upgrading ERP system from IFS Applications 7.5 to 10, and validated GxP processes using risk-based approach.
• Implementing Supplier contract Management Database (Corcentric), Veeva SaaS applications for Commercial (Promo Mats), and Medical (Safety Vault and eTMF for Clinical trials).
• Implemented ITIL system to manage IT incidents, transformations, releases, issues, service requests and configured CMDB against current application and infrastructure architecture (ServiceNow).
• Introduced Microsoft SharePoint and developed internal hub pages for communication and content management.
• Integrated 20% of total application landscape into core enterprise systems using hands-on experience.
• Developed and spearheaded teams to administer life science/corporate systems, database/application development, ERP team, and business intelligence/data warehousing.
• Regulated and standardised policies/procedures for application lifecycle management against core systems and developed framework using GAMP5 to ensure validated maintenance of on-premise and SaaS GxP applications.
Bio Products Laboratory Limited
Enterprise Applications Manager
April 2018 - May 2019 (1 year and 1 month)
Elstree WD6, UK
In this position, I proved myself as an excellent leader, as I oversaw and controlled application implementation, development, and support procedures with user departments, other Information Technology/business areas, and service providers. It was me who ensured fulfilment of application compatibility and inter-departmental information requirements along-with delivery of application efficiencies and competitive advantages for company. Moreover, I offered leadership and expert guidance in compliance with applications development methodology for application analysis assignments, including detailed project plans, user interviews, definition of business requirements, research of manual/automated applications, and recommendations associated with concerned functional business areas.
• Led development, testing, and implementation of all application components whilst ensuring adherence to application implementation policies and standards.
• Implemented PMO standards for efficient delivery of projects and ensured completion of all assigned activities in accordance with application development methodology as well as governance and published, maintained, and reported plans on regular basis.
• Performed HR operations such as interviewing, hiring, and training employees; planning, assigning, and directing tasks; evaluating performance; rewarding and disciplining employees; identifying personnel requirements, addressing complaints, and resolving problems, whilst following related policies and laws.
• Ensure technical applications architecture's conformance to set standards. Analysed deficient technical applications, developed action plans, and implement improvements to steer applications conformance.
• Managed portfolio of 140+ non-GxP and 40 GxP applications and IFS applications 7.5 SP7 with consolidation plan.
Clancy
Data and Analytics Business Partner
February 2017 - April 2018 (1 year and 2 months)
Harefield, UK
During my time over here, I performed a diverse range of tasks, such as creating data insights by collecting and organising data and providing comprehensive analysis to group. Additionally, I developed and distributed self-service reporting, fascinating dashboards, and data analytics by utilising Tableau. Furthermore, I matured group's data capability, ensuring roadmap of improvements and new capabilities. I also managed change requests, responded to queries, and investigated and provided answers to internal customers to achieve high satisfaction.
• Established infrastructure requirements for integrating disparate and diverse data sources across all systems for data warehousing in collaboration with Head of Technology.
• Designed scalable processes and ensured implementation and maintenance of controls for ongoing data governance.
• Provided extensive support to business users utilising self-service analytics tools, including user training on analytics toolset by incorporating advanced knowledge and expertise.
• Supported launch of new internal/external technologies and data sources alongside existing data, identifying and analysing opportunities to be implemented.

Total Quality Management
University of South Africa/Universiteit van Suid-Afrika
2009
Total Quality Management
High School Diploma
Sir Pierre van Rynveld High School
2003
HIgh School
Certificate, Total Quality Management 2009
University of South Africa
2009
Certificate, Total Quality Management 2009