Customer Experience Transformation Expert specialized in Strategic Marketing, Digital & E-Commerce +12 years of experience in retail, luxury, e-grocery, telecom, and banking industries. I help understand your market and create sustainable competitive advantage while grabbing low hanging fruit opportunities and capture or protect your revenues. Lead or Support the design and the implementation of your B2B and B2B customer marketing omnichannel strategies. Improve your performance monitoring and voice of customer tool to gain more insight and best fix and reach business and marketing objectives