Experienced Senior Business Analyst (BA), certified Lean Six Sigma green belt and Process expert with full life cycle experience over 25 years leading business analysis workstreams, supporting strategic programmes through business change and managing projects. Delivered innovative solutions globally and locally for blue-chip organisations across Pensions, media, healthcare, finance, government and professional services.

Customer and quality-focused with strong analytical, problem-solving and critical thinking skills to uncover root causes of problems and deliver solutions of real value. Excellent skills in workshop facilitation, process mapping (As Is and To Be), stakeholder management, lean/agile project methodologies and analysis tools to solve complex problems, deliver products, systems and improve services. Elicited and documented business requirements as user stories in product backlogs, managed process inventory and authored documentation. I act as the interface between IT and business users with the ability to challenge when necessary.

Strong commercial acumen, influencing and leadership skills to work with and manage stakeholders at all levels including process owners, C-suite, managers and technical partners. A confident communicator who works effectively in collaborative cross-functional multi-disciplined project teams or on own initiative.

• Headed business analysis effort over 12 months (2019-20) for the People Programme at freight railway business Genessee & Wyoming to implement a COTS product – RailSmart, an integrated suite of operational digital apps, replacing legacy systems, revealing and fixing broken processes and embedding change.

• Redesigned conciliation service processes and analysed business requirements for new COTS based Case Management system and e-learning platform over 15 months (2018-19) at Advisory, Conciliation and Arbitration Service (ACAS), enabling service improvement and saving £200k in service costs.