Skill set (13)
David in a few words
Objective : To utilise my strong foundation in data mining, data visualisation, and predictive modelling to extract actionable insights from large datasets and deliver data-driven solutions that improve organisational performance and achieve strategic objectives.
Experience
- Pairview ConsultancyData ScientistMarch 2021 - Today (3 years and 9 months)London, UK●Developed and deployed a recommendation engine that increase average order size by 7% through conditional item recommendations based on past order history●Utilised time series forecasting techniques to predict revenue surges and dips, resulting in effective cost-saving measures and improved planning●Designed an RFM (Recency, Frequency, Monetary) model to focus on loyal customers and prevent churn, leading to a 2.3% increase in revenue over three months●Led a team of four data scientists in developing a customer churn model, which predicted churn and provided recommendations to increase retention and satisfaction●Created operational reporting in Power BI and Tableau to identify business trends and support decision-making●Constructed a random forest model for customer attrition that improved monthly retention by 12 basis points by presenting relevant product features to potential opt-outs
- PIECE INTO PEACEInsight Analyst (Volunteer)April 2020 - Today (4 years and 8 months)Independence, KS 67301, USA●Produced impactful dashboards and visuals for senior management to inform quick, data-driven decision-making●Conducted comprehensive finance analysis to optimise pricing strategy and remain competitive in the market●Utilised Google Analytics to extract customer insights and generate reports on website performance●Delivered actionable recommendations to cross-functional teams through intuitive web tracking visualisations.
- Addison LeePremier Customer AdvisorAugust 2018 - October 2021 (3 years and 2 months)Peterborough, UK●Used data to feedback to managers on how many calls we are to expect and the number of agents to have on shift●Keet a log on calls that need escalation and giving feedback to managers●Responsible for handling complaints, making Premier bookings and organising cars for Emirates airline first class customers and feeding the data back to improve business aims and goals●Responsible for end to end car and flight itinerary for major banks and communication networks within and outside the London area
Recommendations
Education
- Bachelor of ScienceUniversity of Jos2010BSc Biochemistry