I am an outsourcing planning leader with more than 20 years working contact centre, field visit and telecoms industries. I have delivered innovative solutions that have been successful across multiple verticals including Public, Retail, Regulated Financial, Utility and Pay TV sectors.

I understand that within outsourced organizations the commercial planning teams form the profit centre of the business and help organizations thrive in the margin between the client cost base and what a fully realized staffing solution can deliver. I deliver predictability into the organizations operational model.

I’m flexible with an established track record for identifying improvement opportunities and delivering significant savings, through improved efficiencies and economies of scale.

I possess technical strength and depth with the ability to build and lead successful specialist teams. I have become a specialist planning mentor for multiple CCMG Professional Planner award nominees and winners many of whom have gone into leadership roles within planning and support functions.