I am an experienced CRM/Database manager with over 15 years of hands-on experience working with Salesforce, Zoho and Raiser's Edge. I Possess extensive knowledge in analysing and cleaning CRM systems and working with large datasets. Recently transitioned into consultancy roles in 2022. In these consultancy roles I have been mainly cleaning and removing any dirty data from the CRM, training staff members on the systems, and helping to implement new a CRM system. I Possess excellent communication skills and I am passionate about delivering high-quality customer relationship management solutions.