Skill set (10)
Christelle in a few words
With 18 years of experience as a serial entrepreneur and expert in People and Operations, I have a proven track record of successfully launching and scaling companies in Lebanon, the GCC, and Europe. My background in operations has equipped me with the ability to work effectively in fast-paced and dynamic environments, honing my organizational and multitasking skills. I have a strong record of managing complex and dynamic projects and am skilled in strategic planning and project management. Additionally, I am experienced as a mentor and coach, sharing my knowledge and expertise to empower and support the growth and success of others.
Experience
- EscalateFounderMarch 2021 - Today (4 years and 3 months)Paris, FranceEscalate is a hands-on operation consulting and coaching service. . Established strategic planning in operations, people development, and customer excellence. . Developed plans, roadmaps, and goals that address key deficiencies and opportunities. . Guided and mentored key personnel to achieve objectives through KPIs and OKRs. . Developed SOPs and workflows. . Adjusted strategies, plans, and goals based on market factors, business capacities, and operational constraints.
- Bloom EMEAPeople and Operations LeadJanuary 2022 - Today (3 years and 5 months)Paris, FranceBloom runs startup and "accelerate the accelerators" programs in 7 MENA countries and builds methods and tools into the Bloom platform to help accelerator/training partners leverage their methods, Library of Activities, and data monitoring dashboards to run more impactful programs.• Implemented organizational structure, reporting lines, and automated processes• Coordinated in-house cross-departmental functions (internal communication, organizational policies, coordination, teambuilding, team management, etc.)• Developed and systematized organization-wide performance management and planning processes, including target-setting and goal-tracking for all departments• Lead on human resources' related manners and activities
- WaveCo-Founder and Chief Experience OfficerJuly 2020 - March 2021 (8 months)Beirut, LebanonWave is a Dutch-Lebanese startup that offers electric bicycle subscriptions for the most convenient mode of commuting in Beirut. During the Pre-launch phase: . Designed user journey from subscription to sale. . Oversaw website designs, mockups and mobile app user experience. . Developed go-to-market strategies including pricing and customer targeting. . Set up SOP's for the customer service department and developed training and onboarding manuals.
Recommendations
Education
- Master of Mass CommunicationUNIVERSITÉ SAINT-JOSEPH DE BEYROUTH2005Masters, Information and Communication
- BA, International Relations and AffairsUNIVERSITÉ SAINT-JOSEPH DE BEYROUTH2003BA, International Relations and Affairs
Certifications
- Entrepreneurial and Small Business OperationsHarvard Kennedy School2015
- GrowthWheel® Business AdvisorGrowthWheel2021