Malt Strategy
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Malt Strategy
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Welcome to Carson's freelance profile!

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Carson W.

CRM Professional specialising in Workbooks
  • Suggested rate
    $886 / day
  • Experience8-15 years
  • Response rate100%
  • Response time1 hour
The project will begin once you accept Carson's quote.
Location and workplace preferences
Location
London, England, United Kingdom
Can work onsite in your office in
  • and around London (up to 15km)
Verifications

Freelancer code of conduct signed

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Languages
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Skill set (8)
Check out Carson's expertise
Industry fields of expertise
Digital and IT Services
Carson in a few words
Extensive experience implementing strategies & developing relationships to maximise both customer & company revenue. A solid history of success in achieving established success criteria, demonstrating ROI & ensuring customer conversion to an ongoing partnership. Possess wide knowledge of technologies, especially SaaS CRM (sales & marketing automation & customer service). Demonstrated ability to provide pre-sale consultation & technical account management.
Experience
  • Workbooks Online Inc.
    CRM Implementation Consultant
    DIGITAL & IT
    June 2023 - Today (1 year and 6 months)
    Remote, OR, USA
    Onboarding US customers on CRM software for sales & marketing.
    • Quickly adapted to customer requirements in different industry sectors, contributing to project objectives.
    • Designed & delivered training on a broad range of channels including email marketing, workflows, B2B lead generation, landing pages & forms.
    • Helped a major freight carrier target their customers, execute their marketing campaigns & report on performance.
    crm Customer Relationship Management (CRM) Consulting Email marketing gatormail Training
  • CRM Insights
    Customer Success Manager / Project Manager
    DIGITAL & IT
    January 2023 - Today (1 year and 11 months)
    Providing timely value propositions & building customer loyalty.
    • Ensured key clients possessed the tools, education & support to achieve their business goals while simultaneously strengthening their relationship with the business.
    • Planned, orchestrated & delivered projects, leading the implementation of new processes aligned with CRM applications, monitoring & controlling project deliverables & schedules.
    • Drove alignment on scope to ensure commitments were achieved on time, within budget & quality parameters.
    • Validated financial forecasts & other related project expenditures.
    • Defined & tracked project milestones on a cross-functional delivery plan.
    • Developed communication plans & analysed employee learning needs.
    • Routinely updated key stakeholders & led project meetings.
    crm Customer Relationship Management (CRM) Project Management Training
  • EV Goods
    Founder
    E-COMMERCE
    September 2021 - Today (3 years and 3 months)
    Recruited suppliers, built & optimised the e-commerce website, developed & managed Google Ads shopping campaigns to target potential customers.
    E-commerce Google AdWords Google Shopping Shopify
    • Check out Carson's experience
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