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Welcome to Bhagyashree's freelance profile!

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Bhagyashree Gawas

Customer Service/Customer Success
  • Suggested rate
    $319 / day
  • Experience3-7 years
  • Response rate100%
  • Response time1 hour
The project will begin once you accept Bhagyashree's quote.
Location and workplace preferences
Location
Clermont-Ferrand, France
Can work onsite in your office in
  • and around Clermont-Ferrand (up to 50km)
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Languages
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Skill set (23)
Check out Bhagyashree's expertise
Bhagyashree in a few words
Personal Profile
Experienced customer success/customer service professional with expertise in delivering exceptional customer experiences.
Skilled in customer service, customer onboarding, knowledge base content creation, developing processes and workflows, and upsell-cross-sell.
Proficient in customer data analytics to optimize strategies and personalize interactions.
Familiarity with tools like HubSpot, Salesforce, Freshworks, and Intercom to streamline customer interactions.
Committed to fostering long-term customer relationships and driving business growth.
Fully capable of project managing your customer service/success initiatives from start to finish
Experience
  • Strapi.io
    Customer Success Manager
    DIGITAL & IT
    November 2021 - August 2022 (9 months)
    Paris, France
    -Maintained customer relations over the lifecycle for over 50 existing and around 10 new enterprise customers (total > 1M ARR) by employing a predictive approach
    -Carried out CRM Automation for tracking, and reporting customer data to include automated workflows for communication.
    -Streamlined onboarding, enhancing satisfaction and reducing time to value.
    -Created Dashboards, Reports to analyze customer behavior for marketing and personalized communication based on High, Low, and Tech touch models.
  • StoryXpress.co
    Customer Success Executive
    DIGITAL & IT
    July 2020 - December 2020 (6 months)
    Clermont-Ferrand, France
    -Customization of the Knowledge Base to significantly decrease the influx of customer queries, increase the time to close B2C sales with low-touch customers
    -Creating and maintaining KPIs-MRR%, Customer Churn%, CS Trackers, Sales Pipelines for Up-sell & Cross-sell opportunities, Customer Segmentation
    -Creating Customer Engagement Record Log, and User Onboarding workflows.
    -Consistently responded to a wide range of customer inquiries and efficiently managed support calls.
  • Intandemly Technologies
    Customer Success Executive
    DIGITAL & IT
    September 2017 - December 2018 (1 year and 4 months)
    Hyderabad, TG, India

    -Post Sale Product Adoption Specialist
    -On-boarding the stakeholders and Demo Calls with Clients
    -Customer Engagement throughout the Customer Lifecycle
    -Creating, evaluating, and maintaining Customer Success Metrics
    -Continuous Improvement of NPS benchmarks (Average of 4.8/5)
    -Increase and maintenance of average customer satisfaction score (>95% 5 Star Reviews)
    -Consistently responded to a wide range of customer inquiries and efficiently managed support calls.
    • Check out Bhagyashree's experience
Recommendations
Education
  • Master of Science- Project management
    ESC Clermont Business School- Clermont-Ferrand, France
    2020