Atiq Ghafoor
Customer journey
3 recommendations
  • Suggested rate
    $343 / day
  • Experience3-7 years
  • Response rate100%
  • Response time1 hour
The project will begin once you accept Atiq's quote.
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Location and workplace preferences
Nottingham, England, United Kingdom
Can work onsite in your office in
  • Nottingham and around (up to 50km)

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Expertise (14)
Atiq in a few words
I have nearly 7 years of customer journey and service experience in one of the biggest retailers in the UK. I have led and implemented a number of customer improvement processes in both Boots and Teleperformance improving their average quality scores by over 32%. I am commercial astute with a great balance of quality and customer journey so would be ideal to help your business.

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    Menlo Park, CA, USA

    September 1998 - Today   25 years
    If I had to sum up my life up to this point, I'd say it's been one heck of a ride...

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3 recommendations

Miriam Masood and 2 other people have recommended Atiq

Miriam Masood
Boots Uk
Atiq has been an absolute pleasure to work with. Atiq is a very committed and highly organised person with great ambitions to build and grow. He is a great team player and likes to put in the work to achieve long lasting results that will no only benefit his team but also the company. His focus on achieving only the best really makes him stand out from the rest.
Hasan Nazir
The Access Group
I worked with Atiq during my time at boots as a customer service advisor. I watched Atiq single handedly introduce a whole new way of assessing and ensuring the quality of each advisors calls. This became even more important in 2019 when the new GDPR rules were introduced.

He initially manned the role of quality assurance before it became a 2 man team with him still leading.

He made a huge impact across boots in the progression and monitoring of each and every advisor.

He was always supportive with any feedback he gave to help ensure we as supervisors became better in our role.
Safa Mir
Granger and Oaks
During my time working alongside Atiq I found him to be extremely positive and motivating no matter the circumstances. Atiq is well trained when it comes to customer service and improved our customer journey tenfold. I would highly recommend him if you are looking to improve your customer journey process.