Skill set (21)
Ashley in a few words
With 15 years of experience in office management and customer relationship management, I am best placed in businesses that aim to go the extra mile for their customer.
Much of my career has been spent working using the Lean methodology and I have recently achieved my White Belt in Lean Six Sigma. If you are looking for ways to improve the customer journey while reducing business inefficiencies, then I may be the perfect fit for you.
Over the years I have helped numerous companies reduce their losses, streamline their processes and increase customer approval ratings while leading teams to achieve business KPIs.
Please reach out if you have any questions you may have.
Experience
- Renu Skin ClinicClinic AdministratorNovember 2022 - Today (2 years and 6 months)Dundee, UK
- Expanding the customer base by creating marketing campaigns, content writing and community engagement to attract new and repeat customers
- Auditing processes to ensure compliance with Health Improvement Scotland standards
- Increase business productivity to improve the customer experience and reduce inefficiencies using Lean Six Sigma methodology
- Collaborate with global business partners such as HydraFacial, ZO Skincare, Teoxane.
- Oversee change management and engage key stakeholders to ensure team unity and delivery of targets
- Conflict management to ensure a cohesive working environment where all team members feel valued
- Sales reporting and setting employee targets in line with business objectives
- The Natural Energy CompanyCustomer Relationship ManagerDecember 2021 - November 2022 (11 months)Newport-on-Tay, Scotland, United Kingdom
- Business process standardization and automation
- Expanding the customer base by creating marketing campaigns, content writing and community engagement to attract new and repeat customers
- Increase business productivity to improve the customer experience and reduce inefficiencies using lean methodology
- Collaborate with global business partners such as Daikin and Tesla to achieve KPIs and shared goals
- Oversee change management and engage key stakeholders to ensure team unity and delivery of targets
- Conflict management to ensure a cohesive working environment where all team members feel valued
- Manage customer accounts, overseeing high value transactions and ensure that the customer's needs are being met
- TVELAccount and Business Development ManagerJanuary 2018 - December 2018 (11 months)Glasgow, UK
- Managing sales and service departments to ensure business wide KPIs were being met and exceed Create new business processes and practices in a start-up business ensuring industry wide regulations were being followed
- Creating and delivering staff training packages
- Reporting into both business Directors providing daily, weekly and monthly reports along with business forecasting and planning of future projects
Recommendations
Education
- Journalism, JournalismGlasgow Clyde College2019Journalism, Journalism