Angshuman Gogoi, IT support

Check out Angshuman's expertise

I have experience in Desktop Support, Computer Support, and Networking. I can work in a team and individual environment. I am always open to face and take new challenges and love to work with new technologies. I really love to work in such a place where I can contribute towards upcoming technology innovations as well as broaden my scope of learning from the organization’s team members.

I also have knowledge of Python, Django, and Object-Oriented Programming.

• Windows deployment with SCCM

• Active Directory

• Switch and Router Installation

• Office 365

• Printer Troubleshooting

• Printer Server

• Ticketing Managament ServiceNow

• Hardware fixing

• Software Installation

• Azure Active Directory

Osram AG

Level 2 Regional IT Support Consultant

January 2022 - Today (3 years and 1 month)

Berlin, Germany

Experience in configuring and managing windows client operating system image & deployment

•Hands-on experience in resolving issues with Windows Operating Systems Win 7, 8 & 10

•Good troubleshooting skills on MS Office, O365, Teams, Internet Explorer and all other

•Operating system issues

•Experience on Windows Imaging process using SCCM deployment

•Experience in managing and maintenance of Mobile devices with MDM

•Knowledge on Data Migration tools and O365 One drive

•Configuring and troubleshooting Internet Explorer & Google Chrome browser

•compatibility issues

•Identifying and troubleshooting problems related to Desktop security

•Installation and troubleshooting of different application software using remote

•Knowledge on Managing users, groups and computers in Active directory console

•Basic knowledge on windows server operating system, DNS and DHCP

•Basic knowledge on Network Switches and Routers

•Knowledge on ITIL and IT service management tool – Service Now

•Diagnosing, and resolving the issues in computer hardware and software in laptops, desktops and VDI's

•Installing and up grading hardware's and software's and providing complete assistance

Subway Rental and Service Center

IT Support Officer

June 2021 - December 2021 (6 months)

Cologne, Germany

Installation of Program and software

•Hardware break fix

•Installation and connecting Konica Minolta and IBM Printer

•Handling outlook issues

•VPN Installation

•Microsoft Office 365 Management

•IT user Support in the User Help Desk / Teva ticketing system

•Computer Hardware Repairing and Maintenance

•End User Support

Elanco

Onsite Support Engineer

June 2020 - April 2021 (10 months)

Cuxhaven, NI, Germany

To resolve complex problems, interact with clients through phone, emails or chats and provide unambiguously written instructions or technical manuals, maintain procedural documents and reports.

•Installing and configuring computer systems using different build technologies.

•Perform routine backups & archival of files to assist with disaster recovery.

•Escalating and identify any critical issues. Analyzing user support statistics/data and recommending appropriate measures.

•Desktop Configuration

•Level 1 support to users

•Office 365 and Outlook troubleshooting

•Docking Station and hardware installation

•Software deployments to new PCs

Fachhochschule

Nordhausen– University of Applied Sciences /Studienkolleg

2017

Fachhochschule

DMV IT Solutions & Jobskillshare (Partnership Program) / Information Technology Intern

Nordhausen

DMV IT Solutions & Jobskillshare (Partnership Program) / Information Technology Intern