Hi, I am a CRM Manager, based in London, UK, where I have been responsible for the implementation and advancement of CRM strategies. My focus is on ensuring an effective sales funnel, monitoring customer relations, coordinating sales and marketing, building workflows, conducting market research, and implementing GDPR for all customer accounts.

Some of my achievements include launching Newsletters that increased engagement by 20%, mapping all automated workflows to cover customer lifecycles, and implementing GDPR for all customer accounts. I have experience in email marketing, lead generation, campaign development and reporting, brand redesign, and managing social media accounts. Additionally, I have expertise in Salesforce, Hubspot, Dotmailer, Campaign Monitor, Pardot, and other software tools. I'm skilled in video and sound editing, and fluent in Portuguese, with basic proficiency in Spanish and French. I am highly organized and able to deliver projects on time and with quality.