Skill set (27)
Industry fields of expertise
Adriana in a few words
Experienced CIPD-Qualified HR Generalist | Driving Organizational Excellence
I am a proficient HR Business Partner, adept at managing ER and HR concerns for small to medium-sized enterprises, ensuring compliance with UK employment laws and fostering equitable workplaces. With extensive experience, I specialize in drafting contracts, policies, and handbooks while offering expert advice on employment law and navigating complex ER issues. My expertise extends to handling redundancies, TUPE, and ensuring legal compliance in all HR practices. As a key contact for various businesses, I prioritize operational efficiency and fair HR practices.
Previously, as a Regional HR Coordinator at Smyths Toys, I oversaw multiple centers, managing HR processes, mitigating legal risks, and leading projects that enhanced employee satisfaction while streamlining operations. Notable achievements include implementing efficient onboarding programs, conducting training sessions for managers, and significantly reducing employee clocking errors.
Experience
- Quest CoverHR Business PartnerCONSULTING & AUDITSNovember 2023 - Today (1 year and 6 months)Leicester, United KingdomBeing the key point of contact for 60-80 small and medium-sized enterprises, my role involves offering ER and HR advice based on UK employment law. I work to ensure compliance and fair treatment across these diverse client bases, aligning policies and practices to enhance operational efficiency and uphold equitable standards in the workplace.Key Responsibilities• Proficiently manage assigned client accounts, ensuring compliance and identifying their specific HR operational and strategic needs, aligning service delivery with agreed-upon SLAs.• Provide ER and HR advice to clients, offering best practices and commercially viable solutions while effectively communicating associated risks and liabilities.• Drive growth within the client base by enhancing the value and profitability of service delivery.• Undertake ad-hoc HR consultancy either on-site or remotely as directed, offering tailored solutions.• Develop and execute HR training programs, seminars, and webinars to address client needs and industry trends.• Contribute to the out-of-hours telephone advice line service on a rotational basis, providing timely support to clients.• Support the business development team by identifying and capitalizing on opportunities for additional service offerings.
- Smyths ToysRegional HR CoordinatorLOGISTICS & SUPPLY CHAINJuly 2021 - October 2023 (2 years and 3 months)Corby District, United KingdomServing as the primary point of contact for four distribution centres encompassing a workforce of over 250 direct employees and 800 agency staff. Ensuring the consistent maintenance and alignment of policies and procedures across all sites to enhance operational robustness and promote equitable treatment.Key Responsibilities• Main HR point of contact for 4 distribution centers across the UK• Mitigated litigation risk, ensuring compliance with applicable employment laws and regulations across all activities.• Supporting 30+ managers with performance issues, absence management and any other employee relations concerns• Proactively managing informal and formal employee relations (ER) issues• Designed and led culture change projects that have had a 10% increase in employee satisfaction.• Kept abreast of the latest hiring trends and recommended enhancements that would challenge and refine recruitment and sourcing processes.• Recruitment and onboarding across all sites• Keeping records of leavers and analyzing staff turnover with realistic advice to reduce staff turnover.• Resolving any HR System (Success Factors) issues and testing the system offering support and suggestion for overall improvement• Researching and drafting policies as and when required• HR analytics pulling and analyzing data and providing expertise to ops managers.• H&S projects developing and managing as and when required.Key achievements & ProjectsDeveloped and implemented an efficient online onboarding program for new recruits, resulting in a 30% reduction in onboarding duration and a 25% improvement in new recruits’ overall satisfaction.Crafted and delivered over 30 sessions, both online and in-person, tailored specifically for managers and supervisors. These sessions focused on cultivating a culture conducive to effective change management.Implemented a systematic procedure resulting in a significant reduction in employee clocking errors, decreasing from an initial 2000 errors per month for 80 staff to a range of 80 to 100 errors per month.
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Education
- Business Management and Human Resource ManagementDe Montfort University Leicester2021BA - First Class