As a business analyst I worked together with the project manager to manage the following activities:
•Business requirements gathering, elicitation and analysis
•Prioritize requirements according with client's need and other open projects
•Collaborate and work together with product management, UX/UI team, development team, QA and support
•Business process diagrams design
•Create or participate in creation of specific documentation ( Business Requirements, Functional Specification)
•Assist in ensuring compliance with required specifications
•Understand the operational impact of any changes
•Track project evolution and status and monitor project progress
•Maintain a good relationship with customers
•Validates the specification documents, the testing phase and UAT
•Help & support to solve issues and suggest ways to improve the project
•Monitor project progress by tracking activity; resolving problems; publishing progress reports; recommending actions
•Study & research different organization activities to better understand the general and specific needs of customers
•Participate actively in Presales documentation preparation response to RFIs, RFPs
•Offer support to Sales team in product presentation and organize demos for clients Technical Writer GTS Global Intelligence Aug 2016 - Apr 2021 (4 years 9 months)
•Responsible for writing product and solution documents ( user guides, presentations, product sheets)
•Create and maintain manuals, user guides, FAQs, Web Help
•Interview engineers/ developers and other technical personnel
•Mentor team members in document writing
•Gathers technical information, prepares written text, and coordinates layout and document organization
•Knowledge of company products, purpose and structure of a document, and user's level of understanding. Marketing Specialist Onest Solutions 2012 - Aug 2016 (4 years 8 months)
•Participation in software concept design and functionalities
•Sales activities (find new customers, organize presentations)
•Marketing activities ( create marketing plan, coordinate marketing activities, market research)
•Software training
•Technical writing and copywriting ( user guides, site, marketing materials)